If you purchased Shipping Protection at checkout, file a shipping claim through the returns portal — tell us what happened (damaged, never arrived, or stolen) and upload photos if applicable. Once approved, we'll replace your item free of charge. If

If you purchased Shipping Protection at checkout, file a shipping claim through the <a href="http://sanuk.com/apps/redo/returns-portal/login">returns portal</a> &#x2014; tell us what happened (damaged, never arrived, or stolen) and upload photos if applicable. Once approved, we&apos;ll replace your item free of charge.&#xA0;If you didn&apos;t purchase Shipping Protection:Please email us at&#xA0;customer.service@sanuk.com&#xA0;with the following information:&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-listid="3">A description of the issue&#xA0;</li><li data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-listid="3">Photos of the item (including a full image&#xA0;of the item, close-up of the damaged area, and the interior style number tag)&#xA0;</li><li data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-listid="3">Proof of purchase (order number, receipt, etc.)&#xA0;</li></ul>

What If My Package Arrives Damaged?

If you purchased Shipping Protection at checkout, file a shipping claim through the <a href="http://sanuk.com/apps/redo/returns-portal/login">returns portal</a> &#x2014; tell us what happened (damaged, never arrived, or stolen) and upload photos if applicable. Once approved, we&apos;ll replace your item free of charge.&#xA0;If you didn&apos;t purchase Shipping Protection:Please check the tracking information on the UPS, USPS, of Fedex website. Occasionally, packages are delivered to an Access Point rather than your home. This will be indicated on the tracking page.&#xA0;<ul id="isPasted"><li>Track your order on the UPS&#xA0;<a href="https://www.ups.com/track?loc=en_US&amp;requester=ST/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">here</a></li><li>Track you order on USPS&#xA0;<a href="https://tools.usps.com/go/TrackConfirmAction_input" target="_parent" style=" text-decoration: none;">here</a></li><li>Track your order on Fedex <a href="https://www.fedex.com/en-us/tracking.html" target="_parent" style=" text-decoration: none;">here</a></li></ul>Please note that no refunds or gift cards will be provided for lost or stolen packages with picture proof of delivery.If the tracking details are unclear, please contact us at&#xA0;customer.service@sanuk.com&#xA0;for&#xA0;assistance.&#xA0;

Lost Package

Sorry about that! To resolve the issue, please email customer.service@sanuk.com with the following:. A description of the issue. Photos of the wrong item (full image of the item and the interior style number tag). Proof of purchase (order number, rec

Sorry about that! To resolve the issue, please email&#xA0;customer.service@sanuk.com&#xA0;with the following:&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-listid="4">A description of the issue&#xA0;</li><li data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-listid="4">Photos of the&#xA0;wrong&#xA0;item (full image&#xA0;of the item&#xA0;and the interior style number tag)&#xA0;</li><li data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-listid="4">Proof of purchase (order number, receipt, etc.)&#xA0;</li></ul>We&#x2019;ll&#xA0;investigate it and get back to you as soon as possible.&#xA0;

What Should I Do If I Received the Wrong Item?

Sanuk

DAMAGED & LOST PACKAGES

Shipping Policy

Free Shipping

Do We Ship Worldwide?

Order Tracking

What is Shipping Protection / Checkout+?

SHIPPING & ORDER STATUS

Return Policy

How to Make a Return

Is There a Fee?

When Will I Receive My Refund?

Final Sale Items

What is Shipping Protection?

RETURNS

Order Cancellations & Modifications

Address Changes

ORDER CANCELLATIONS & MODIFICATIONS

Gift Cards

How to Apply a Promo Code

Can I buy a physical gift card?

Why can't I redeem my gift card on Sanuk before August 15, 2024?

GIFT CARDS & COUPON CODES

Warranty Policy

WARRANTY POLICY

What payment options do you offer?

Is it safe to give my payment information?

PAYMENT

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

How long does delivery take?

When will I get my refund?

What’s your return policy?

How do I start a return?

What is your cancellation policy?

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I apply promo/discount codes?

Is my product covered under warranty?