Sanuk

If you purchased Shipping Protection at checkout, file a shipping claim through the <a href="http://sanuk.com/apps/redo/returns-portal/login">returns portal</a> &#x2014; tell us what happened (damaged, never arrived, or stolen) and upload photos if applicable. Once approved, we&apos;ll replace your item free of charge.&#xA0;If you didn&apos;t purchase Shipping Protection:Please email us at&#xA0;customer.service@sanuk.com&#xA0;with the following information:&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-listid="3">A description of the issue&#xA0;</li><li data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-listid="3">Photos of the item (including a full image&#xA0;of the item, close-up of the damaged area, and the interior style number tag)&#xA0;</li><li data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-listid="3">Proof of purchase (order number, receipt, etc.)&#xA0;</li></ul>

If you purchased Shipping Protection at checkout, file a shipping claim through the returns portal — tell us what happened (damaged, never arrived, or stolen) and upload photos if applicable. Once approved, we'll replace your item free of charge. If

What If My Package Arrives Damaged?

DAMAGED & LOST PACKAGES

Shipping Policy

Free Shipping

Do We Ship Worldwide?

Order Tracking

What is Shipping Protection / Checkout+?

SHIPPING & ORDER STATUS

Return Policy

How to Make a Return

Is There a Fee?

When Will I Receive My Refund?

Final Sale Items

What is Shipping Protection?

RETURNS

Order Cancellations & Modifications

Address Changes

ORDER CANCELLATIONS & MODIFICATIONS

Gift Cards

How to Apply a Promo Code

Can I buy a physical gift card?

Why can't I redeem my gift card on Sanuk before August 15, 2024?

GIFT CARDS & COUPON CODES

Lost Package

What Should I Do If I Received the Wrong Item?

Warranty Policy

WARRANTY POLICY

What payment options do you offer?

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PAYMENT

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

How long does delivery take?

When will I get my refund?

What’s your return policy?

How do I start a return?

What is your cancellation policy?

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I apply promo/discount codes?

Is my product covered under warranty?

What If My Package Arrives Damaged?Updated 9 days ago