Lost PackageUpdated 9 days ago
If you purchased Shipping Protection at checkout, file a shipping claim through the returns portal — tell us what happened (damaged, never arrived, or stolen) and upload photos if applicable. Once approved, we'll replace your item free of charge.
If you didn't purchase Shipping Protection:
Please check the tracking information on the UPS, USPS, of Fedex website. Occasionally, packages are delivered to an Access Point rather than your home. This will be indicated on the tracking page.
Please note that no refunds or gift cards will be provided for lost or stolen packages with picture proof of delivery.
If the tracking details are unclear, please contact us at [email protected] for assistance.