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DAMAGED & LOST PACKAGES

What If My Package Arrives Damaged?

If your order arrives damaged, please email us at [email protected] with the following information:. A description of the issue. Photos of the item (including a full image of the item, close-up of the damaged area, and the interior style num

Lost Package

If your package is missing, please check the tracking information on the UPS, USPS, of Fedex website. Occasionally, packages are delivered to an Access Point rather than your home. This will be indicated on the tracking page. If the tracking details

What Should I Do If I Received the Wrong Item?

Sorry about that! To resolve the issue, please email [email protected] with the following:. A description of the issue. Photos of the wrong item (full image of the item and the interior style number tag). Proof of purchase (order number, rec