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Do you offer refunds or exchanges?
Unfortunately, we are not able to offer an exchange for items purchased online. However, you may return an online order within 30 days from the date that you received your package via UPS as long as you have not worn it or altered it and the hang tag
How do I cancel my order?
Once an order is placed, it’s not possible to modify or cancel it. We begin processing your order immediately after payment has been confirmed. Because our system processes orders immediately, we cannot modify or cancel an order once it is submitted.
Do you offer refunds or exchanges?
Unfortunately, we are not able to offer an exchange for items purchased online. However, you may return an online order within 30 days from the date that you received your package via UPS as long as you have not worn it or altered it and the hang tag
How do I make a return?
You can return multiple orders in a single package. Please provide the purchase orders corresponding to the returned items. To return your item(s), simply follow the instructions below within 30-days of receiving your order:. Click here to initiate y
How do I track my order?
When your order has been prepared, we will send you an email with a UPS tracking number that you will be able to use on the UPS website to follow your order. Tracking information on the UPS website will be updated only once the order has been picked
What if my package gets lost or arrives damaged?
If you have not received your order, please make sure to check the progress of your order on the UPS website with the tracking information you received by email. We encourage you to check with family members, as well as neighbors to see if they recov
What is your shipping policy?
All orders are prepared and shipped only during business days. Holidays may affect the delivery schedule. In most cases, orders will be prepared and shipped 2-3 business days following the date they were placed. Standard orders arrive 5-7 business da
How much does shipping cost?
We offer free standard shipping and return on orders over $50. * Some geographical areas (like Alaska and Hawaii) are excluded from this offer. One (1) free return per order. Other conditions may apply.
Do you offer free shipping?
We offer free standard shipping and return on orders over $50. * Some geographical areas (like Alaska and Hawaii) are excluded from this offer. One (1) free return per order. Other conditions may apply.
Do you ship worldwide?
Sanuk can ship to the following countries, some exceptions may apply. North America. Canada. USA – except Puerto Rico. Please be sure to visit the Sanuk website that corresponds with your country to be able to place an order successfully.
Do you offer expedited shipping?
All orders are prepared and shipped only during business days. Holidays may affect the delivery schedule. In most cases, orders will be prepared and shipped 2-3 business days following the date they were placed. Standard orders arrive 5-7 business da
How long does delivery take?
All orders are prepared and shipped only during business days. Holidays may affect the delivery schedule. In most cases, orders will be prepared and shipped 2-3 business days following the date they were placed. Standard orders arrive 5-7 business da
When will I get my refund?
Once your return has been received at our warehouse, it will be processed in a timely manner*. You will then receive an email notification once the refund has been issued. Please note that return can take 5-10 business days for the amount to appear o
What’s your return policy?
To process a return from our online store, items have 30 days from the purchase date or reception via UPS. Returned items must meet the following conditions:. Items need to be unworn. Original selling condition. All tags still attached. Please note t
How do I start a return?
You can return multiple orders in a single package. Please provide the purchase orders corresponding to the returned items. To return your item(s), simply follow the instructions below within 30-days of receiving your order:. Click here to initiate y
What is your cancellation policy?
Once an order is placed, it’s not possible to modify or cancel it. We begin processing your order immediately after payment has been confirmed. Because our system processes orders immediately, we cannot modify or cancel an order once it is submitted.
Can I edit or add anything to my order?
Once an order is placed, it’s not possible to modify or cancel it. We begin processing your order immediately after payment has been confirmed. Because our system processes orders immediately, we cannot modify or cancel an order once it is submitted.
What do I do if I receive the wrong item in my order?
If you received the wrong item from Sanuk, you can return it within 30 days of receiving your package via UPS. To be eligible for a return, the item must:. Be unworn and unaltered. Have the original hang tags still attached.
What do I do if my item(s) arrives damaged?
If you purchased a defective item from our Sanuk website, please email us with the following information:. Description: Briefly describe the issue with the item. Photos: Attach the following images:. A full picture of the item. A close-up of the defe
My order was marked delivered but it’s not here.
If you have not received your order, please make sure to check the progress of your order on the UPS website with the tracking information you received by email. We encourage you to check with family members, as well as neighbors to see if they recov
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
What payment options do you offer?
We accept credit card payment from the following cards:. Visa. MasterCard. American Express. We also accept alternative methods of payment:. Visa Debit. Paypal. Shopify Pay. Apple Pay. *Please note that if a purchase was made with a prepaid Visa or M
Is my product covered under warranty?
We guarantee all of our products against manufacturer's defects for one year from the purchase date.As our products are designed for their intended purpose and made to respect the highest standards in the industry, our warranty applies only to those