Sanuk

SHIPPING & ORDER STATUS

RETURNS & EXCHANGES

ORDER CANCELLATIONS & MODIFICATIONS

GIFT CARDS & COUPON CODES

DAMAGED & LOST PACKAGES

WARRANTY POLICY

PAYMENT

Unfortunately, we are not able to offer an exchange for items purchased online. However, you may return an online order within 30 days from the date that you received your package via UPS as long as you have not worn it or altered it and the hang tag

Unfortunately, we are not able to offer an exchange for items purchased online. However, you may&#xA0;return&#xA0;an online order within 30 days from the date that you received your package via UPS as long as you have not worn it or altered it and the hang tags are still attached. All returned items will be refunded once received at our warehouse. If you wish to purchase a new size and/or color, we encourage you to place a new order. If the item you purchased is no longer available at the same price or was purchased using a promotional code, please send us an email to&#xA0;customerservice@sanuk.com before returning the item. We will provide you with a new promotional code to apply to the item being exchanged*.

Do you offer refunds or exchanges?

Once an order is placed, it’s not possible to modify or cancel it. We begin processing your order immediately after payment has been confirmed. Because our system processes orders immediately, we cannot modify or cancel an order once it is submitted.

Once an order is placed, it&#x2019;s not possible to modify or cancel it.We begin processing your order immediately after payment has been confirmed. Because our system processes orders immediately, we cannot modify or cancel an order once it is submitted.However, our free return policy allows you to send back any items you don&#x2019;t wish to keep for a full refund, as long as they have not been worn and the tags are still attached.

How do I cancel my order?

Unfortunately, we are not able to offer an exchange for items purchased online. However, you may&#xA0;return&#xA0;an online order within 30 days from the date that you received your package via UPS as long as you have not worn it or altered it and the hang tags are still attached. All returned items will be refunded once received at our warehouse. If you wish to purchase a new size and/or color, we encourage you to place a new order. If the item you purchased is no longer available at the same price or was purchased using a promotional code, please send us an email to customerservice@sanuk.com before returning the item. We will provide you with a new promotional code to apply to the item being exchanged*.

You can return multiple orders in a single package. Please provide the purchase orders corresponding to the returned items. To return your item(s), simply follow the instructions below within 30-days of receiving your order:. Click here to initiate y

You can return multiple orders in a single package. Please provide the purchase orders corresponding to the returned items. To return your item(s), simply follow the instructions below within 30-days of receiving your order:<ul><li dir="ltr" style="text-decoration:none;">Click&#xA0;<a href="https://sanuk.com/apps/returns" style="text-decoration:none;">here</a><a href="https://www.lolelife.com/returns" style="text-decoration:none;">&#xA0;</a>to initiate your return.</li><li dir="ltr" style="text-decoration:none;">Provide us with the reason for the return.</li><li dir="ltr" style="text-decoration:none;">After review of your return is accepted you may receive a prepaid shipping label (certain country exclusions apply).</li><li dir="ltr" style="text-decoration:none;">Repackage carefully with all the original hangtags and packaging and apply your shipping label to the reusable bag or box.</li><li dir="ltr" style="text-decoration:none;">Please include a copy of your Sanuk packing slip within the package.</li><li dir="ltr" style="text-decoration:none;">Drop it off at your nearest UPS location (Canada &amp; US only) or other carriers location.</li><li dir="ltr" style="text-decoration:none;">A refund notification will be sent once the return has been processed at our warehouse.</li></ul>Be sure to enter the order confirmation as the order number and the email address you used to receive the order details.&#xA0;&#xA0;

How do I make a return?

When your order has been prepared, we will send you an email with a UPS tracking number that you will be able to use on the UPS website to follow your order. Tracking information on the UPS website will be updated only once the order has been picked

When your order has been prepared, we will send you an email with a UPS tracking number that you will be able to use on the UPS website to follow your order.Tracking information on the UPS website will be updated only once the order has been picked up. For more details:&#xA0;<a href="https://www.ups.com/track?loc=en_US&amp;requester=ST/" style="text-decoration:none;">https://www.ups.com/track?loc=en_US&amp;requester=ST/</a>.

How do I track my order?

If you have not received your order, please make sure to check the progress of your order on the UPS website with the tracking information you received by email. We encourage you to check with family members, as well as neighbors to see if they recov

<h3 dir="ltr" id="isPasted">Lost packages</h3>If you have not received your order, please make sure to check the progress of your order on the UPS website with the tracking information you received by email.We encourage you to check with family members, as well as neighbors to see if they recovered the package for you.&#xA0;*Please note that the package is at times delivered to a UPS Access point and not to your residence. This information will&#xA0;only&#xA0;be indicated by checking the tracking status of your package. Unfortunately, UPS does not leave a notice at your door providing this information.If the information provided on the UPS website is not sufficient or erroneous, please&#xA0;contact customer service at customerservice@sanuk.com.<h3 dir="ltr" id="damaged-packages">Damaged packages</h3>If you purchased a defective item from our Sanuk website, please email us with the following information:<ol><li dir="ltr" style="text-decoration:none;">Description: Briefly describe the issue with the item.</li><li dir="ltr" style="text-decoration:none;">Photos: Attach the following images:<ul><li dir="ltr" style="text-decoration:none;">A full picture of the item.</li><li dir="ltr" style="text-decoration:none;">A close-up of the defective area.</li><li dir="ltr" style="text-decoration:none;">A photo of the interior style number tag (located behind the care instructions, e.g., LSW454).</li></ul></li><li dir="ltr" style="text-decoration:none;">Proof of Purchase: Include your order number, receipt, or other proof of purchase.</li></ol>We&#x2019;ll review your request and get back to you as soon as possible!

What if my package gets lost or arrives damaged?

All orders are prepared and shipped only during business days. Holidays may affect the delivery schedule. In most cases, orders will be prepared and shipped 2-3 business days following the date they were placed. Standard orders arrive 5-7 business da

All orders are prepared and shipped&#xA0;only&#xA0;during business days. Holidays may affect the delivery schedule. In most cases, orders will be prepared and shipped 2-3 business days following the date they were placed.<ul><li dir="ltr" style="text-decoration:none;">Standard orders arrive 5-7 business days from the shipped date</li><li dir="ltr" style="text-decoration:none;">Express orders arrive the following business days from the shipped date*</li></ul>An email will be sent to you with all necessary delivery information once the order has shipped.*All orders placed after noon ET will only ship the next business day and be delivered the following business day. Orders that are placed on weekends (Saturdays and Sundays) will only be prepared and shipped the following business day.

What is your shipping policy?

We offer free standard shipping and return on orders over $50. * Some geographical areas (like Alaska and Hawaii) are excluded from this offer. One (1) free return per order. Other conditions may apply.

We offer free standard shipping and return on orders over $50.&#xA0;* Some geographical areas (like Alaska and Hawaii) are excluded from this offer. One (1) free return per order. Other conditions may apply.

How much does shipping cost?

Do you offer free shipping?

Sanuk can ship to the following countries, some exceptions may apply. North America. Canada. USA – except Puerto Rico. Please be sure to visit the Sanuk website that corresponds with your country to be able to place an order successfully.

Sanuk can ship to the following countries, some exceptions may apply.North America<ul><li dir="ltr" style="text-decoration:none;">Canada</li><li dir="ltr" style="text-decoration:none;">USA &#x2013; except Puerto Rico</li></ul>Please be sure to visit the Sanuk website that corresponds with your country to be able to place an order successfully.&#xA0;

Do you ship worldwide?

All orders are prepared and shipped&#xA0;only&#xA0;during business days. Holidays may affect the delivery schedule. In most cases, orders will be prepared and shipped 2-3 business days following the date they were placed.<ul><li dir="ltr" style="text-decoration:none;">Standard orders arrive 5-7 business days from the shipped date</li><li dir="ltr" style="text-decoration:none;">Express orders arrive the following business days from the shipped date*</li></ul>An email will be sent to you with all necessary delivery information once the order has shipped.*Express shipping is offered weather permitting.&#xA0;All orders placed after noon ET will only ship the next business day and be delivered the following business day. Orders that are placed on weekends (Saturdays and Sundays) will only be prepared and shipped the following business day.

Do you offer expedited shipping?

How long does delivery take?

Once your return has been received at our warehouse, it will be processed in a timely manner*. You will then receive an email notification once the refund has been issued. Please note that return can take 5-10 business days for the amount to appear o

Once your return has been received at our warehouse, it will be processed in a timely manner*. You will then receive an email notification once the refund has been issued.Please note that return can take 5-10 business days for the amount to appear on your credit card statement.*Delays are to be expected during sales periods and the Holidays

When will I get my refund?

To process a return from our online store, items have 30 days from the purchase date or reception via UPS. Returned items must meet the following conditions:. Items need to be unworn. Original selling condition. All tags still attached. Please note t

To process a return from our online store, items have 30 days from the purchase date or reception via UPS. Returned items must meet the following conditions:<ul><li dir="ltr" style="text-decoration:none;">Items need to be unworn</li><li dir="ltr" style="text-decoration:none;">Original selling condition</li><li dir="ltr" style="text-decoration:none;">All tags still attached</li></ul>Please note that this policy also applies to sale and clearance items.*Merchandise purchased at a discount of 50% or more are final sale. Those items will be labelled as final sale on the product page. No refunds, returns, or exchanges will be accepted for these items. These items will be listed as final sale in the cart.

What’s your return policy?

How do I start a return?

What is your cancellation policy?

Once an order is placed, it&#x2019;s not possible to modify or cancel it.We begin processing your order immediately after payment has been confirmed. Because our system processes orders immediately, we cannot modify or cancel an order once it is submitted.However, our free return policy allows you to return any items you don&#x2019;t wish to keep for a full refund, as long as they have not been worn and the tags are still attached.

Can I edit or add anything to my order?

If you received the wrong item from Sanuk, you can return it within 30 days of receiving your package via UPS. To be eligible for a return, the item must:. Be unworn and unaltered. Have the original hang tags still attached.

If you received the wrong item from Sanuk, you can return it within 30 days of receiving your package via UPS. To be eligible for a return, the item must:<ul><li dir="ltr" style="text-decoration:none;">Be unworn and unaltered.</li><li dir="ltr" style="text-decoration:none;">Have the original hang tags still attached.</li></ul>

What do I do if I receive the wrong item in my order?

If you purchased a defective item from our Sanuk website, please email us with the following information:. Description: Briefly describe the issue with the item. Photos: Attach the following images:. A full picture of the item. A close-up of the defe

If you purchased a defective item from our Sanuk website, please email us with the following information:<ol><li dir="ltr" style="text-decoration:none;">Description: Briefly describe the issue with the item.</li><li dir="ltr" style="text-decoration:none;">Photos: Attach the following images:<ul><li dir="ltr" style="text-decoration:none;">A full picture of the item.</li><li dir="ltr" style="text-decoration:none;">A close-up of the defective area.</li><li dir="ltr" style="text-decoration:none;">A photo of the interior style number tag (located behind the care instructions, e.g., LSW454).</li></ul></li><li dir="ltr" style="text-decoration:none;">Proof of Purchase: Include your order number, receipt, or other proof of purchase.</li></ol>We&#x2019;ll review your request and get back to you as soon as possible!

What do I do if my item(s) arrives damaged?

If you have not received your order, please make sure to check the progress of your order on the UPS website with the tracking information you received by email.We encourage you to check with family members, as well as neighbors to see if they recovered the package for you.&#xA0;*Please note that the package is, at times, delivered to a UPS Access point and not to your residence. This information will&#xA0;only&#xA0;be indicated by checking the tracking status of your package. Unfortunately, UPS does not leave a notice at your door providing this information.If the information provided on the UPS website is not sufficient or erroneous, please&#xA0;<a href="https://support.lolewomen.com/hc/en-us/requests/new" style="text-decoration:none;">c</a>ontact customer service at&#xA0;customerservice@sanuk.com.

My order was marked delivered but it’s not here.

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

To apply a promo or discount code:&#x2022; Proceed to checkout and enter your code in the [&apos;Discount Code&apos;] field.&#x2022; Click [&apos;Apply&apos;] to see your new total before finalizing your order.&#x2022; Only one code can be used per order.If you&#x2019;re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

How do I apply promo/discount codes?

We accept credit card payment from the following cards:. Visa. MasterCard. American Express. We also accept alternative methods of payment:. Visa Debit. Paypal. Shopify Pay. Apple Pay. *Please note that if a purchase was made with a prepaid Visa or M

We accept credit card payment from the following cards:<ul><li dir="ltr" style="text-decoration:none;">Visa</li><li dir="ltr" style="text-decoration:none;">MasterCard</li><li dir="ltr" style="text-decoration:none;">American Express</li></ul>We also accept alternative methods of payment:<ul><li dir="ltr" style="text-decoration:none;">Visa Debit</li><li dir="ltr" style="text-decoration:none;">Paypal</li><li dir="ltr" style="text-decoration:none;">Shopify Pay</li><li dir="ltr" style="text-decoration:none;">Apple Pay</li></ul>*Please note that if a purchase was made with a prepaid Visa or MasterCard, you will need to keep the card in case of return. All refunds will be issued to the original method of payment

What payment options do you offer?

We guarantee all of our products against manufacturer's defects for one year from the purchase date.As our products are designed for their intended purpose and made to respect the highest standards in the industry, our warranty applies only to those

We guarantee all of our products against manufacturer&apos;s defects for one year from the purchase date. As our products are designed for their intended purpose and made to respect the highest standards in the industry, our warranty applies only to those defects that appear during the intended use of the product. Even if our products fill the highest standards of manufacturing and are well taken care of, normal wear and accidents are inevitable. Thus, the warranty does not apply in case of normal or excessive wear, or in case of accidental breaking. Please note that in order to process a warranty claim, a proof of purchase and pictures of the defective area will be required.